Every SchoolDude client gets a QuickStart plan for online support and training with each subscription, which includes:
Product Launch Services
Work 1:1 with a client advisor from your initial purchase to determine your needs, goals, and timeline. Then, we will design a success plan tailored to your specific environment and requirements.
You have training for all active product subscriptions, including:
- Scheduling online training sessions for new product administrators.
- Holding group training for specific product roles.
You have support for all active product subscriptions:
- Call us Monday through Friday (8am – to 6pm Eastern). A friendly “Dude” or “Dudette” will answer the phone within 3 rings and direct you to a knowledgeable team member who can help.
- Send us an email – we answer 99% of our support emails within 1 hour.
Online Client Community
Take advantage of your online community , designed for you to:
- Discover new information from a rich wealth of resources that will help make your job easier.
- Engage with other educational professionals by getting involved and interacting directly with SchoolDude analysts and engineers, your peers, industry experts, and more.
- Contribute by sharing your experiences with the community. Help others by sharing information on your school’s challenges, successes, and best practices.
SchoolDude works to anticipate the challenges you face and delivers practical solutions to overcome them. We offer a variety of tools you can take advantage of, including:
- Best Practices webinars which share new trends, popular reports, and tips.
- Training Review webinars are a great resource for clients who need a refresher after their initial training , or for new employees that could benefit from a training session as they learn about SchoolDude’s solutions.