IT Help Desk Request Management

An efficient IT help desk ticket system is the first step in maintaining a high level of customer service. From a simple portal, Incident allows you to streamline your entire help desk process, from support request to resolution, through automated workflows, asset tracking and detailed reporting.

  • Automatically routes and assigns incidents to appropriate staff
  • Tracks staff labor costs and work completion to justify budgeting and planning decisions
  • Enables requesters to submit requests online via request submission portal and receive email updates on status of requests
  • Reduce total incident requests through self-help knowledge database and troubleshooting questionnaire

Solution Map Tell Me More Request Demo

Intro to Insight: Software monitoring and security tracking

Get the Most Value

Combine IT help desk request management with:

  • Insight - automate asset discovery, monitoring and auditing of hardware assets and software licenses. (Watch how Insight helps manage software and security in the video to the right)
  • Mobile Device Management - simply and remotely manage device policy, supervise device usage, and control application distribution across the network.
  • IT Direct How to Get Started