Just started using Trip Direct this year for our field trips, and I must say I am disappointed with the things that you can't do with it. For instance, the requester has no option to print out their request for reference or access to make changes to do it once they submit it.
There also needs to be options so that we can choose the items the requester needs to fill out instead of it being put under the 'Special Needs' box then have to be cut and pasted into another box by the administrator. Requester should be able to put in their lunch request also.
Yes, I am concerned that all of these topics are more than a year old, which looks to me like most people have stopped using this program. I know I am thinking that way. Our old paper form worked better for us.