This KPI reflects how well an institutions is capturing labor transaction data. Transactional data typically help make compelling cases for justifying staff. Capturing work order requests is the first step to being able to justify needs, capturing hours worked helps provide much more insight to where resources are being spent. Will help with future resource planning.
Completed/closed WOs created in the most recent 12 month window with a labor transaction, divided by completed/closed WOs created in the most recent 12 month window