This KPI reflects how well an institution is capturing labor transaction data along with the productivity of staff. The hours captured in this metric are “wrench turning” hours that are performed on the actual work order. Institutions that implement mobile strategies increase wrench turning time four hours per employee per week. Employees are users with more than 500 hours but less than 3000 in the 12 months window.
Sum of labor hours with a transaction date within the most recent 12 month window from users with more than 500 hours but less than 3000, divided by 50 weeks.