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We are just setting up our School Dude (ITDirect) and I have "heartburn" on some aspects of the program. Is there someplace we can submit suggested program enhancements and even vote on other program enhancement submittals?
1st change I would like to see is a Role in IT Direct where technician assigned that role is limited to who he/she can assign a work order. We want our computer assistants to be able to assign work orders to the desktop technician assigned to their building or a special work queue, but not to other desktop technicians or other technicians that handle other responsibilities not related to desktop support.