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How Do I Merge Duplicate Requester Accounts into a Single Account on MaintenanceDirect

Some of our requesters have accidentally created multiple requester accounts, some of which contain outdated information. We would like to merge (or achieve a similar result) these accounts into one single account that contains all of the requests made …

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Routing Maintenance Requests

In addition to routing rule updates, there are a couple of monitoring tricks. For Admins, there is a link for "Employees" on the right side of the Home tab. You can filter in various ways, to easily access a list of recent work, and I would use a time …

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Guidelines for setting Priority in MaintenanceDirect

I'm curious whether anyone has (and is willing to share) the guidelines they use to train users to REALISTICALLY identify the Priority of a Work Order.

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Why is there a Submittal Password on the MySchoolBuilding Portal Page?

If Requesters have individual user names and passwords, why is there a Submittal Password still on the page?

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My Staff Used MySchoolBuilding to log into SchoolDude, can they still do this?

In a geek-perfect world, everyone outside of Requesters would have gone to https://login.schooldude.com to save an extra click, but the reality is it was likely simpler for IT (and simpler for all your varieties of users) to push out one link in their …

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I am a Requester on the MySchoolBuilding Login Page and Need to Submit a Request, What Do I Do Now?

We have made an introductory video and have Help Videos available at https:// www.schooldude.com/msb

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How do I get a list of my Requesters and their email addresses?

I would like to send a mass email, specifically to users I have identified as Requesters who use MySchoolBuilding to submit requests vs. using the links to email someone individually. How do I generate a report of my users to get this list? Any tips on …

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How Do I Reset a User's Password or How Does Someone Reset Their Password?

Scenarios an Administrator may hear or experience: I forgot my password. How do I reset my password or how do I set up a new password? I have a user who has forgotten their password, how can they get a new one? Can I reset a user's password? Can a user …

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How to Control the MySchoolBuilding Password?

I have a client that would rather not post the submittal password online for Requesters to see, because then anyone going to the MySchoolBuilding site would see it and they might get bogus requests.Does anyone have experience at the higher ed level of …

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How Do I Reset My Password for MySchoolBuilding?

There is a Forgot Password? prompt for someone with a valid email address who may have forgotten their password to access MySchoolBuilding. If you provide a valid email address, an email with related instructions will be sent to that email address …

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