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Routing Maintenance Requests

In addition to routing rule updates, there are a couple of monitoring tricks. For Admins, there is a link for "Employees" on the right side of the Home tab. You can filter in various ways, to easily access a list of recent work, and I would use a time …

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Guidelines for setting Priority in MaintenanceDirect

I'm curious whether anyone has (and is willing to share) the guidelines they use to train users to REALISTICALLY identify the Priority of a Work Order.

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How ​do I add a logo in MaintenanceDirect for my work order webpage?

I want to add or update the logo for our site to show in MaintenanceDirect. What file types can be used (e.g., PNG, GIF, JPG) and what size of graphic will work?

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Sample Questions or Ideas for Surveys

Scenario from a client: We are thinking about sending out a Survey for our work orders. It looks like we use a third party survey tool. Is there one that the Dude recommends? Does theDude have a list of survey questions to help us get started?

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Why is there a Submittal Password on the MySchoolBuilding Portal Page?

If Requesters have individual user names and passwords, why is there a Submittal Password still on the page?

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My Staff Used MySchoolBuilding to log into SchoolDude, can they still do this?

In a geek-perfect world, everyone outside of Requesters would have gone to https://login.schooldude.com to save an extra click, but the reality is it was likely simpler for IT (and simpler for all your varieties of users) to push out one link in their …

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I am a Requester on the MySchoolBuilding Login Page and Need to Submit a Request, What Do I Do Now?

We have made an introductory video and have Help Videos available at https:// www.schooldude.com/msb

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How do I get a list of my Requesters and their email addresses?

I would like to send a mass email, specifically to users I have identified as Requesters who use MySchoolBuilding to submit requests vs. using the links to email someone individually. How do I generate a report of my users to get this list? Any tips on …

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Survey

Are we able to add a pop up survey question after every 10th work order?

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How Do I Reset a User's Password or How Does Someone Reset Their Password?

Scenarios an Administrator may hear or experience: I forgot my password. How do I reset my password or how do I set up a new password? I have a user who has forgotten their password, how can they get a new one? Can I reset a user's password? Can a user …

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