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Perhaps I am not remembering correctly so that's why I'm asking. Was it not an option to select a priority for a work request when submitting work orders at one time? I swear I remember being able to do that several years ago when I was a requester.
Now, as an administrator, I'm being told it is not allowed by my requesters. This would be extremely helpful, as now I am being bombarded with "emergencies" that aren't.