Anyone else finding duplicate purchase transaction entries in MaintenanceDirect?
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I came across a purchase transaction today that was entered on a work order FOUR times! After scratching my head as to how this could have happened, I removed three of them to correct the duplication. It then occurred to me that it may not have been my error and there may be more like this. I ran a transaction report - detailed report #3, I think, and this has happened a number of times, but always in the same "Creation Date" (Column F of the Excel spreadsheet). For instance, the most recent was 9/8 & 9/9. The date before that was in August, the 19th & 20th. I then checked FY13 and have found more! I am concerned. Has anyone else experienced this? As I told tech support today, if I find out that I am the one making multiple entries, I will know I need a looooong vacation! In one instance, I entered the amount incorrectly and then fixed it. For that one, I ended up with THREE transactions - two with the correct amount and one with the incorrect amount that I fixed.
Of note is that the Creation Date column is actually the date the entry was made. It is NOT the date the work order was created.
Anyone out there willing to see if this has happened to them? Especially on the dates mentioned, or 2/19/13 was another date I found this had happened.
And one more thing. I tried to sort my Excel report by Created Date, then WOID, then Total and could not. Tech support at SchoolDude couldn't do it either. I am wondering if this is a format issue with numbers coming across into the report, though I've never had an issue like this before.
Thanks SchoolDude Community! I will eagerly await your responses!