Any other COE's (County Office of Education) using ITDirect or MaintenanceDirect?
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We're just starting to setup our new system and are running into scale issues. SchoolDude is obviously designed for School Districts not COE's. We have last I checked over 200 site locations some shred between different departments. We've come up with a system list this for locations:
Figure in our list of 200 sites named like that it's may be difficult for users to find their site.
Another thing we've recently worked on is how to route work order/tickets to the department for approval and how to self-generate work orders that do not require approval. We've come up with using the Purpose Code dropdown and having an "Internal" option so that we can have those work orders bypass the department approval process.
Any thoughts on any of this? Do you think we're on the right track?