A common question we hear in tracking incident tickets for IT is "what do the statuses in Incident mean? or "how should I use the statuses in Incident?" You have the ultimate say, yet we will discuss the traditional interpretations we hear. Many of us …
A common question we hear in tracking work orders for facility management is "what do the statuses in MaintenanceDirect mean? or "how should I use the statuses in MaintenanceDirect?" You have the ultimate say, yet we will discuss the traditional …
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