If there's one topic guaranteed to put me on a soapbox, it's this one: categorizing too much work as "General Maintenance" or "GM". If you want true insight into what your staff does, if you are trying to prove what skills are needed for new hires, if you are trying to justify changes, you are potentially doing yourself a disservice because overusing this category can actually cause more questions than answers.
Let me put it in this context: You ask me what I did last month and I answer with "stuff". If you manage me, how would you react?
Here's a visual. This looks at a state's work order count vs. average cost:
I'd bet you a Pepsi and a Moon Pie that a large chunk of those nearly 30,000 work orders were for some of the categories such as doors, custodial, electrical, etc. How am I confident of this? I've analyzed data with our SuccessPlus clients and custom data or reporting requests and found scenarios such as this when looking at work orders:
So how do you beat this overuse of GM as a category?
- Use it only when necessary (same with Miscellaneous or Other)
- Use other categories to break down what was involved for GM such as Craft, Purpose, Classification/Type
There are occasions where categorizing the job or why is "general" or "miscellaneous" is proper, but keep it in a certain context. If you need to tell your department's story, look at the trends of the requests that come in and begin to categorize them accordingly so you can show the why's and the what's.