If I were to ask you about your KPIs, what would you say?
Have you checked out your school's wrench turning time KPI? How does your completion rate compare to other schools around the country? Does your team focus more on total hours dedicated to PMs or the ratio of PM work orders to all corrective orders?
There is so much data sitting in the background, feeding your KPI dashboard. You and I both know that these numbers and percentages mean something.
"But why does it matter, and what should I look for?" This question is as common as it is logical, and a great place to start when you're looking for a way to maximize your team's success. The answer lies in how you use the tools at your disposal to get to where you want to be.
Tell your team's story
These statistics we call KPIs tell an important story about how your team works. You likely have a feel for how things are going based on your experience and know-how. KPIs provide concrete information for explaining and backing up that knowledge. Sometimes, they can uncover something you wouldn't expect, creating a new opportunity for growth.
Justify your decisions
When you have to make the case for more staff or an increased budget, data is your best friend. Most school administrations are concerned with the bottom-line. If you can show them that each of your employees is completing 227 work orders per year (15% more than average!), your case is already made. KPIs give you the opportunity to make data driven decisions and easily gain buy-in where it counts.
Prove your success
I think it's safe to say we all want to reach our goals. KPIs give you a way to keep score and measure your progress. Compete against yourself over time – see if your team can increase the number of work orders completed within 7 days by 5% in the next month. Or, compete against school's like yours. Maybe your team can set the curve for energy cost per student per year. Your KPIs will let you know when you've achieved your goals.
Key performance indicators are another tool at your disposal, tailor-made to help you lead your team on the journey of success. Set a weekly reminder to
look at your KPIs… how about at 9am every Friday. You'll notice you have an even better feel for how things are going and where you need to focus more attention. In truth, the thing that matters most about KPIs is what you do with them.
So, I guess it's only right to ask you now… what do you think of your KPIs? Let me know in the comments!