You may have come across the
Q3 Dude Data Matters Index (either over at EdWeek or even here on the SchoolDude Community). If not, let me tell you… it's worth a read! The Index breaks down the data on what is breaking down at your school as the kids come back to school.
As you might expect, the new school year brings a spike in work requests for schools throughout the nation. You may have noticed your team dropping any summer projects to deal with the influx of emergency work requests the day teachers and students started filling classrooms again. And with good reason – repair requests shoot up 65% during the first few weeks of school as compared to summer.
Managing the balance between reactive and preventive work orders throughout the entire year is essential to operational success. Deciphering the numbers can help you make smart, data-driven decisions.
The big takeaways you can put into action today.
- Here's a big stat: 48.7K emergency work orders are submitted during the first two weeks of school. We can all agree that not all of those are true "emergencies," but most are. And while these requests demand your team's immediate attention, most can be prevented. [Side note: 44.5K requests from the beginning of school are deferred, meaning they directly impact your capital budget not M&O. Is that part of your future planning?
TRY THIS: Make a commitment to creating a strong preventive maintenance program. Good PM's can reduce emergency work requests by 55-60%, simply by solving the problems before they every occur. That means more time to deal with the real emergencies, and a safer learning environment overall.
- This chart illustrates the problem pretty clearly. Data from over 4,100 educational institutions shows number of requests rises from August into September, lasting through October. Interestingly, things seem to calm down again during the winter months. Why do you think that is? And what can you do with the story the data is telling?
National Repair Requests
TRY THIS: Using the Work Order Summary 2 report, chart your own flow of repair requests. With this information in hand, you can schedule your PMs for the slower times of the year. Use the KPI "Ratio of PM's to Work Orders" orders to see how you're balancing requests compared to other similar institutions.
Nationally, the most common type of work is HVAC (the 580,000 repair requests total nearly $170 million during the first two weeks of school). Think about the budget dollars you could put to use by getting ahead of these requests with smart preventative maintenance. Desk repairs, painting requests, and pest control are also major contributors to the rise in work requests.
TRY THIS: Run the Work Order Summary 2 report sorted by craft. Look specifically at which types of work orders increase during August and September. Starting with the most common type of work, assess what new PM schedule you can put in place to reduce corrective requests.