The Operations Proficiency Model (OPM) is a performance measurement model specifically developed as a framework and a tool to facilitate the identification of continuous improvement initiatives for leaders responsible for maintaining and operating schools and higher education institutions. OPM is comprised of several components or views, which include:
Five (5) Levels that indicate operational maturity
Each progressive Level is in recognition of an increasing level of proficiency and operational maturity. We have designated these levels as follows:
- Level 1 - Manual
- Level 2 - Automated
- Level 3 - Disciplined
- Level 4 - Measured
- Level 5 - Distinguished
Four (4) functional Disciplines
The functional Disciplines that we have defined incorporate the key operational responsibilities for supporting schools and campuses, including:
- Maintenance Management
- Facility Usage
- Energy Management
- Technology Management
Five (5) leadership Dimensions
Each of the proficiency Levels includes a series of leadership Dimensions that further characterize the operational maturity of the organization. We have defined these Dimensions as:
Dozens of Performance Characteristics associated with each Level and Discipline
We have created a series of illustrative Performance Characteristics as a guide for determining the Level of performance for each Discipline within the OPM.
Dozens of Key Performance Indicators (KPIs) associated with each Level and Discipline
One of the key goals in developing the Operations Proficiency Model is to provide a library of relevant Key Performance Indicators that can be used as a template to monitor performance and performance trends that are critical for your institution and to leverage them as a catalyst for continuous process improvement initiatives throughout the organization.
Please check back for new OPM blog posts in the days and weeks ahead. We published a book with details on the Operations Proficiency Model and supporting methodologies in 2013. Please plan to join us for one of our OPM sessions at SchoolDude University, April 5th – 9th, or visit our OPM webpage for additional details.
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