All too often in speaking with education facilities, there is a topic that causes stress on the mind and on the budget: vandalism. It's the 2AM phone call, the police reports, the investigation, the assessment, the red tape, the work and finance to fix the issue, the possible court time, and many other devils that lurk in the details. It's a disappointment for the school, the parents, the staff, the community, and ultimately, the impact on the future of the persons who committed the act.
The questions often posed to me when this occurs is "how can I track this?" or “can I trend a type of vandalism?” I have a few suggestions for use in MaintenanceDirect (MD) and ITDirect (ITD) to not just track an act of vandalism, but trend categories of vandalism:
PURPOSE: Use a category of "Vandalism" to identify the 'why' behind the job or need.
CRAFT (MD) or PROBLEM TYPE (ITD): Identify the category of work needed. Is it Carpenter, Glass, Custodial in MaintenanceDirect, or is it Laptop, Monitor, TV in ITDirect?
CLASSIFICATION: create a category called "Vandalism Type" or "Damage Type".
TYPE: create sub-categories associated to the Classification above such as "Glass Breakage", "Explosive/Firework", "Structural Damage", "Graffitti", "Arson" or others as needed.
CUSTOM CATEGORY: one group mentioned that they needed to track if a vandalism report was needed vs. pending vs. received. In their example, they could set up categories in the Custom field of a work incident to function as a type of "sub-status". This could be used in conjunction with the ability of automatic Saved Actions to search or report. The results could be auto-sent via email to remind them if anything was still not received.
PROJECT: if resolving an incident is a massive undertaking that requires an entire series of work orders, creating a category as a Project to group them together is feasible. Reports allow you to pick enough criteria to the extent that a Project category may not be necessary, however, it is an option.
ADDITIONAL TIP: not all damage is intentional. Consider creating a Purpose category of "Accidental Damage" to differentiate damages vs. vandalism. Many of the other tips above would still apply.
Looking for other tips on combining combinations of data? Check out a related post on keeping categories simple.