What do rose bushes along the front of Napa vineyards and benchmarking your team's performance in your institution’s technology department have to do with each other? As Jed DeGroote, Community Manager and one of our SchoolDude data experts, explained during his presentation at the CoSN Conference in Washington D.C., both the rose bushes and performance tracking are indicators.
In Napa, the health of the rose bush on the front of each vineyard row is an indicator of the health of the grapes. It saves farmers time using a quick indicator of vineyard performance. Similarly, Key Performance Indicators, or KPIs, are an indicator for technology and operations departments of the health of your team compared to your peer schools.
Tracking your performance through KPIs help operations departments not only internally measure performance, but can also help close the perception gap of what your team does to management and other stakeholders.
How do you close that perception gap?
- First, you need to have the data on your team’s work and performance – you can’t proceed without a foundation of good, easily accessible data and best practices to collect that data.
- Second, turn that data into useful information with easy-to-read reports and charts. Software platforms not only help technicians complete their day-to-day work, but also help IT leaders report on that work.
- Last, technology leaders need to take that digestible information and turn it into knowledge and wisdom- make data-driven decisions such as improving processes, hiring additional resources, proactively fixing issues before problems occur, etc.
Closing the perception gap allows Technology and Operations Departments to demonstrate what they do and their success to stakeholders across the institution. Interested in what data is best to track and report on? Learn more about SchoolDude’s Key Performance Indicators and what KPIs are best to measure technician efficiency, responsiveness, work flow process, and more.