Turns out T-Bone Walker was right, Mondays may be stormy, but Tuesday is just as bad...
This chart shows the % of Requests that are created by the day of the week, and only non-PM work orders are included in this chart. It tells us that work order requests are more or less evenly distributed Monday-Wednesday, with a slight decrease on Thursday and Friday, and not surprisingly a significant decrease on the weekends. Whenever we do any of these charts, we slice the data by the unique education market segments we serve to see if there are any meaningful differences. In this case, there were not any significant differences between Higher Education, Public K-12, Private K-12, and Community Colleges so this chart applies to all Education market segments.
So what does this mean? It means there should be a strategy in place to prioritize and process those inbound requests as quickly as possible or work will begin to stack up, because inbound requests don't slow down until Thursday afternoon or Friday. Here are a few ideas:
- Think about going through any unprocessed work on Friday afternoon, have them assigned to the right Technician or Team Lead, so they can hit the ground running first thing Monday morning.
- Leverage a Saved Action to automatically email you a list of assigned work Sunday, so it's ready to be reviewed that evening or first thing Monday morning.
- Use Location and Craft based routing to get the work to the right employee- quickly and efficiently.
Having this data driven insight may not help you reduce requests earlier in the week anymore than you can stop a stormy Monday by watching the weather report the preceding evening. But it can help you prepare to deal with what's coming.
Have a great week and stay tuned for next week's Chart of the Week.