One of the biggest impacts an institution can make with their SchoolDude solutions is to increase transparency with the Request->Completion process and improve customer satisfaction. To that end, one Best Practice we see in our Campus Champions is to roll out the requester portal (MySchoolBuilding page) to customers.
The MySchoolBuilding page is the one stop shop for customers to submit request for Maintenance repairs, IT Help Desk Tickets, Facility Use Permits, Field Trip requests, and Inventory Supplies. Customers submitting requests via the MySchoolBuilding page enjoy automatic email updates on the status of their request and historical views on the history of their requests.
When you roll out the MySchoolBuilding page, it’s important to make sure your customers can get where they need to go, quickly and easily. So here are some tips:
- Post links to your website or intranet for each type of request
- Use links that have your SchoolDude account number embedded
- Provide instructions in the form of Quick Step Guides or links to Help Movies (available to clients in the Community)
- Have fun promoting it at your institution. This is a significant benefit for your customers- make sure they know about it.
We’d like to put the spotlight on Marin Community College District, who recently did a great job deploying their MySchoolBuilding page on their intranet using some of the above techniques. See their example below.
Over 3000 institutions and 1 Million education professionals submit requests online through the MySchoolBuilding page. If you haven’t already rolled out your MySchoolBuilding page, we have to ask- why not?
In this day and age where we can track purchases instantaneously, receive updates online and via email, why not put your customers' experience on the same level? If you’re a SchoolDude client, you already have the Request Portal available to deploy. Please call or take advantage of our self help resources to deploy and promote your MySchoolBuilding page today.