Community Ideas

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(Voting Open) Request Multiple Routes Between Modules

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  • 11/5/2013
  • 1104 Views
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  • Last Activity: 1 year ago

Company Response

Fielding Harloe
Fielding Harloe 2 years ago

Thank you for posting this Idea in our Community. We certainly can appreciate the need for this functionality in your environment. The routing of work requests between applications is intended to correct accidental submission of a request to the incorrect department. The best way to approach the above scenario would be to submit two requests. One request for hard-keys in MaintenanceDirect and one request for programmed key-cards in ITDirect. This will benefit the Requester by allowing them status updates on each key type. It also benefits each department by allowing individualized reporting of time and transactions associated with each request.

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Votes -  Voting Open

Request Multiple Routes Between Modules

Takima Hopkins
Takima Hopkins 2 years ago

Company Response

Fielding Harloe
Fielding Harloe 2 years ago

Thank you for posting this Idea in our Community. We certainly can appreciate the need for this functionality in your environment. The routing of work requests between applications is intended to correct accidental submission of a request to the incorrect department. The best way to approach the above scenario would be to submit two requests. One request for hard-keys in MaintenanceDirect and one request for programmed key-cards in ITDirect. This will benefit the Requester by allowing them status updates on each key type. It also benefits each department by allowing individualized reporting of time and transactions associated with each request.

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