The goal is to create a "centralized approach" for end-users to submit requests for services that span Maintenance and IT, such as, but not limited to, hard-keys and programmed key-cards. The desire is to: perform multiple routes between MaintenanceDirect and ITDirect; have only one ticket number; have requester notifications sent from one module; access request data in that one module, to include, but not limited to Date, Action Taken, Status and Assignee; have a homepage alarm for module routes. (We have tested the intake in ITD and routed to MD; however, there can only be one route between modules. This creates two ticket numbers [incident and work order] and the requester receives notifications from both modules, which prompts confusion. Due to lack of shared data between the modules, there is no way to provide sufficient follow-up, nor effectively track which keys employees have been issued or returned). Thank you for considering this request.