I have been using MD for over 4 years now, and we recently implemented FSDirect. This has simplified many things, but seems to have one downfall that I have not noticed previously:
I created a work order from FSDirect and put the requester's name in the "Contact Info" field (the work order shows "Created By" me). When that user goes to "My Requests" it does not show this work order. It would be great if the work orders created this way would show in the requester's list. How are they supposed to know work orders were created for them, and how are they able to track them?