A co-worker uses her email tech request to complete jobs. I use IT Direct login.Status under email has a multitude of choices- ex:duplicate, forward, void, parts ordered, wanting more information. IT direct has two choices on main page: In progress or complete.It would be awesome to have the same status choices in IT Direct -especially forward? With my IT Direct logged in and checking email tickets - causes me to logout of IT Direct and forces me to login each time in each email. No fun!