Incident: Allow users to edit
Hey, Jeff! Thanks again for submitting your enhancement idea into the SchoolDude Ideas forum. Since your idea is unique in its implementation, I have opened the idea for voting from the community. Let us know if you have additional questions and have a great week!
Incident: Allow users to edit the body of tickets, but only if it's still open.
There is obviously an issue with a user having FULL edit rights to their own ticket, but there should be the ability to add information or edit the information sent while the ticket is still open.