Allow the requester to go back to a completed work order and download attachments. For Example, a user submits a work order stating that their notebook computer's batter is dead. The Technician assigned to the request can get a quote for the correct replacement battery and attach it to the work order. It would be helpful for the requester to have the ability to download the attachment they need to purchase the battery. Without this feature the Technician has to send an email or call the requester to deliver the quote.