IT Help Desk Request Management
An efficient IT help desk ticket system is the first step in maintaining a high level of customer service. From a simple portal, Incident allows you to streamline your entire help desk process, from support request to resolution, through automated workflows, asset tracking and detailed reporting.
- Automatically routes and assigns incidents to appropriate staff
- Tracks staff labor costs and work completion to justify budgeting and planning decisions
- Enables requesters to submit requests online via request submission portal and receive email updates on status of requests
- Reduce total incident requests through self-help knowledge database and troubleshooting questionnaire