MaintenanceDirect™
Online Work Order Management SystemMaintenanceDirect is a powerful, on-demand work management tool that helps you streamline the entire work order process from request to completion.
Value of Investment Calculator
SchoolDude would be happy to create a complete, customized Maintenance Value of Investment report for your institution. Please contact us today to get your FREE customized analysis.
Benefits of Use
- Simple set up – start in two hours or less
- Automates communication with requesters for improved customer service
- Improves efficiency – reduces phone calls and data entry for work requests
- Quickly generates simple and detailed reports
- Increases productivity more than 20% by saving maintenance staff up to 1-hour per student annually ($18-20 per student efficiency gain)
Product Features
- Enables requesters to submit and check the status of work requests online
- Automatically emails work assignment and completion notices to requesters
- Features enhanced routing with programmable logic to manage and automate approval and assignment of work requests
- Manages total maintenance operations through integration with SchoolDude’s PMDirect, FSDirect and InventoryDirect systems (sold separately)
- Allows technicians to receive and complete work online (and via a wireless device through integration with MDWireless – sold separately)
- Includes interactive calendar for resource scheduling
Why Select SchoolDude?
- Built for the unique needs of educational clients
- On-demand (Fast startup, easy, access from anywhere, affordable)
- Complete suite of integrated applications that specifically support educational operations
- Market leadership (More than 3,200 clients and 8 out of 10 decision-makers have picked SchoolDude the last 6 years in a row.)
- >> Submit Work Request
- Requesters use one simple web page to instantly submit work requests online.
- >> Requester History
- Requesters can easily view and check the status of their work requests online.
- >> Home Page - Site Administrator
- The Site Administrator can approve or decline work requests for their assigned location(s), as well as track work requests for their assigned location(s).
- >> Home Page - Administrator
- The home page allows you to quickly and easily view the status of all work requests and work orders across your organization.
- >> Unprocessed New Requests
- New requests can easily be viewed and assigned. Then work orders can be printed individually or assigned to batch print.
- >> Home Page - Technician
- Technicians can easily view assigned work orders and process them online, allowing your work order management process to become paperless.
- >> Printed Work Order
- Hard copies of work orders can be printed and given to assignees.
- >> Routing Setup
- Work requests can be automatically routed for approval and assignment by location, craft, building, and/or purpose code.
- >> E-mail Notification Setup
- Automated email notifications can be set up for requesters and all user roles to provide notification for change of work order status, request receipt notification, new work order assignment and more.
- >> Equipment
- Easily tracks equipment costs and work order history, with detail available in reports.
- >> Advanced Search
- Quickly search for work orders, equipment and transactions. Save and schedule/e-mail search results.
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- Overall Client Satisfaction of 97%
- Unlimited support available through the following channels:
- All phone calls answered by a live person
- Over 95% of emails answered within 1 hour
- One-click instant messaging to support staff
- Easy to follow, role specific manuals
- Peer support through SchoolDude Community
- 24x7 hosting, application and data management in a secure data center.
Contact Client Care:
- Hours of Operation: 8am - 6pm Eastern Standard Time
- Toll-Free by Phone: (877) 883-8337
- By Email: Support@SchoolDude.com
- Got a suggestion? Let us hear it! Email to Support@SchoolDude.com
"Support has been second to none. Training has been very easy, even for those with no computer or typing skills. Thank you SchoolDude!" Skip Gagne - Claremont School District, NH
"We love SchoolDude. Their customer service is phenomenal." Kate Firebaugh - Savannah College of Art and Design, GA
"These days, service is a rarity. SchoolDude is great at it." Jerry Blizzard - Crosby ISD, TX
- Quickstart package includes unlimited, personalized training
- Expert implementation guidance
- Participants rank training experience greater than 9 out of 10
Our training and startup sessions last approximately 2-3 hours. This is an online session that utilizes a web conferencing service to allow our client services technician and you to login to your system and begin the process of setting up your system for your use. This will include training on setup and operation.
Additional services:
- Onsite training (available for daily fees plus travel expenses)
- Data import (call for a custom quote)
- Group training (call for a custom quote)
"Your customer service is impeccable. Prompt, efficient, courteous and concise. You're one of the few places I can call these days and know that I'm being listened to and that my needs are important to you." Rory Marty - South Kingstown School District, RI
"When questions arise, your support staff has been impressive with the response time and quality of information." Skip Bandini - Waltham Public Schools, MA
