Value to Your Administration

• Improves productivity, reduces "windshield time" -- receive incidents anytime, anywhere
• Increases efficiency -- reduces phone calls, data entry and paperwork
• Improves customer service, enables IT staff to respond more quickly to requests
• Streamlines the workflow process, saving time and money

Value to Your IT Team

• Allows mobile workers to receive requests in the field
• Notifies mobile workers of work assignments via email
• Allows mobile workers to create and close work orders remotely
• Enables mobile workers to search their work orders by location and work order number
• Allows mobile workers to sort their work orders by priority, location, age and work order number
• Enables mobile workers to view their work by status (e.g., completed, open) for the day or for all assigned work

Benefits

• Reduces windshield time, saves gas money
• Streamlines the workflow process, saving time and money
• Allows IT to respond to requests much more efficiently

Features & Functions

• Allows mobile workers to receive incidents in the field
• Notifies mobile workers of work assignments via email (for email-equipped wireless/mobile devices)
• Allows mobile workers to create new work orders
• Enables mobile workers to search their work orders by location and work order number
• Allows mobile workers to sort their work orders by priority, location, age and work order number
• Enables mobile workers to view their work by status (e.g., completed, open) for the day or for all assigned work
• Enables mobile workers to record transactions for labor hours, purchases and inventory issues for each incident
• Allows mobile workers to easily close out work by selecting the action taken from a predefined list, reducing data entry
• Enables mobile workers to search for equipment by item number/tag number and view related work orders and transactions

Enhanced Capabilities

• ITWireless fully integrates with ITDirect to manage the entire IT incident mangement process -- including work requests, routing, assignment and reporting

Client Success with ITWireless

Product Screenshots

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Experience SchoolDude with a live, no-pressure webinar demo!

A SchoolDude product engineer, not a sales person, will demonstrate all the features and capabilities of SchoolDude, right from the comfort of your own desk! All you'll need is a phone and a web browser. Just fill out the form below and we'll contact you with instructions to join the session you select, or arrange a more convenient time.