ITWireless - Wireless IT Incident Management System

Brief

ITWireless is a powerful wireless/mobile IT incident management tool that enables mobile technicians to receive and complete work orders in the field via a wireless/mobile device.

ITWireless improves productivity, efficiency and customer service by streamlining the workflow process, saving educational institutions time and money.

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"SchoolDude's wireless component has helped make us very efficient. We don’t have to carry our laptops when fixing problems. Instead, we can mark requests complete right there on location."

Mary Rivera, Technology Coordinator
St. Stephen’s & St. Agnes School
Alexandria, Virginia
1130 students

Value & Benefits

Value to Your Administration

Improves productivity, reduces "windshield time" -- receive incidents anytime, anywhere
Increases efficiency -- reduces phone calls, data entry and paperwork
Improves customer service, enables IT staff to respond more quickly to requests
Streamlines the workflow process, saving time and money

Value to Your IT Team

Allows mobile workers to receive requests in the field
Notifies mobile workers of work assignments via email
Allows mobile workers to create and close work orders remotely
Enables mobile workers to search their work orders by location and work order number
Allows mobile workers to sort their work orders by priority, location, age and work order number
Enables mobile workers to view their work by status (e.g., completed, open) for the day or for all assigned work

Benefits

Reduces windshield time, saves gas money
Streamlines the workflow process, saving time and money
Allows IT to respond to requests much more efficiently

Features

Features & Functions

Allows mobile workers to receive incidents in the field
Notifies mobile workers of work assignments via email (for email-equipped wireless/mobile devices)
Allows mobile workers to create new work orders
Enables mobile workers to search their work orders by location and work order number
Allows mobile workers to sort their work orders by priority, location, age and work order number
Enables mobile workers to view their work by status (e.g., completed, open) for the day or for all assigned work
Enables mobile workers to record transactions for labor hours, purchases and inventory issues for each incident
Allows mobile workers to easily close out work by selecting the action taken from a predefined list, reducing data entry
Enables mobile workers to search for equipment by item number/tag number and view related work orders and transactions

Enhanced Capabilities

ITWireless fully integrates with ITDirect to manage the entire IT incident mangement process -- including work requests, routing, assignment and reporting

Success

Client Success with ITWireless

For more client success, visit Client Testimonials or Client Video Testimonials.

Snoqualmie Valley School District #410 (Snoqualmie, Washington)
"The mobile capability is the biggest time saver since technicians receive work orders and emergencies on the BlackBerry® faster than I can call them. Now there might be someone fixing the problem in less time than it would take to make the calls before. It has cut our response time in half."
-Carl Larson
Snoqualmie Valley School District #410; 4,901 students

Screenshots

Product Screenshots

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: Home Page

: View Incident Requests

: Additional Actions For Incidents

Video

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Demo

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