Critical Alarm Automation™

Work Order and BMS Alarm Integration System

Critical Alarm Automation is a work order and building management system (BMS) alarm integration tool that provides a communication bridge and enables data exchange between BMS technology and SchoolDude's MaintenanceDirect work order management system.

Benefits of Use

  • Enables staff to be dispatched quickly to address problems before they become emergencies or potentially catastrophic events
  • Preserves capital budgets by extending BMS useful life and reducing maintenance costs
  • Improves building comfort and customer service by enabling staff to quickly respond to BMS problems
  • Maximizes operational efficiency by automating the work order process for BMS critical alarms
  • Improves accountability and reporting capabilities by tracking alarm history and related work


Product Features

  • Automatically directs critical alarm messages from your BMS into your MaintenanceDirect application
  • Automatically generates work orders in MaintenanceDirect for BMS critical alarms
  • Tracks and documents all critical alarms set up in the system
  • Provides "intelligent filtering" to identify and reduce erroneous and nuisance alarms
  • Verifies responses to alarm notifications
  • Automatically escalates critical alarms not yet reviewed based on your preferences in MaintenanceDirect
  • Does not require BMS standardization
  • Requires MaintenanceDirect work order management system (sold separately)

Critical Alarm Automation Product Data Sheet

Why Select SchoolDude?

  • Built for the unique needs of educational clients
  • On-demand (Fast startup, easy, access from anywhere, affordable
  • Complete suite of integrated applications that specifically support educational operations
  • Market leadership (More than 3,400 clients and 9 out of 10 decision-makers have picked SchoolDude the last 7 years in a row.)
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Please register to watch a 5-minute video that highlights the value and benefits of Critical Alarm Automation -- a powerful, work order and building management system (BMS) alarm integration tool that provides a communication bridge and enables data exchange between BMS technology and SchoolDude’s MaintenanceDirect work order management system.
>> Critical Alarm List
Easily add, edit or modify your Critical Alarms.
>> Configure CAA Work Order Values
You can configure what information you would like to see in a work order created in MiantenanceDirect as well as escalation and equipment.
  • Click the screenshot to enlarge Critical Alarm List
  • Click the screenshot to enlarge Configure CAA Work Order Values
The Client Service Center is committed to empowering our clients by being readily available with personalized solutions to enhance their business processes. With our passion for service and client success, we strive to make SchoolDude.com the preferred choice of educational support services professionals.

  • Overall Client Satisfaction of 97%
  • Unlimited support available through the following channels:
    • All phone calls answered by a live person
    • Over 95% of emails answered within 1 hour
    • One-click instant messaging to support staff
    • Easy to follow, role specific manuals
  • Peer support through MySchoolDude
  • 24x7 hosting, application and data management in a secure data center.


Contact Client Care:

"Support has been second to none. Training has been very easy, even for those with no computer or typing skills. Thank you SchoolDude!" Skip Gagne - Claremont School District, NH

"We love SchoolDude. Their customer service is phenomenal." Kate Firebaugh - Savannah College of Art and Design, GA

"These days, service is a rarity. SchoolDude is great at it." Jerry Blizzard - Crosby ISD, TX

The Client Service Center is committed to empowering our clients by being readily available with personalized solutions to enhance their business processes. With our passion for service and client success, we strive to make SchoolDude.com the preferred choice of educational support services professionals.

  • Quickstart package includes unlimited, personalized training
  • Expert implementation guidance
  • Participants rank training experience greater than 9 out of 10

Our training and startup sessions last approximately 2-3 hours. This is an online session that utilizes a web conferencing service to allow our client services technician and you to login to your system and begin the process of setting up your system for your use. This will include training on setup and operation.

Additional services:

  • Onsite training (available for daily fees plus travel expenses)
  • Data import (call for a custom quote) 
  • Group training (call for a custom quote)

"Your customer service is impeccable. Prompt, efficient, courteous and concise. You're one of the few places I can call these days and know that I'm being listened to and that my needs are important to you." Rory Marty - South Kingstown School District, RI

"When questions arise, your support staff has been impressive with the response time and quality of information." Skip Bandini - Waltham Public Schools, MA