SchoolDude

Value to Your Administration

• Gain understanding of district-wide tech support services
• Support budget and staffing needs with accurate reporting
• Gain an average of $8-10 per student in efficiency
• Identify and reduce total cost of ownership for technology support services
• Identify faculty/staff training needs
• Enhance use of technology in the classroom

Value to Your Staff & Faculty

• Improve service, communication and feedback
• Solve problems faster; improve customer satisfaction
• Provide self-service functionality

Value to the IT Team

• Save approximately 30 minutes per incident
• Reduce data entry
• Improve customer service by automating requester communication and feedback
• Achieve effective resource scheduling
• Justify staff, budget and resources
• Enhance accountability: no more getting stopped in the hallway for “just a quick look”
• Reduce incident requests 20-30% through request troubleshooting and knowledge base

Features

• Web-based ticket submission and email notifications
• Quick self-help questionnaires enable requester troubleshooting
• Programmable logic for grouping work queues by problem type
• Automated routing of ticket assignments to individuals or teams
• Record notes, set reminders and email supervisors directly from an ticket
• Self-managed schedule for ticket escalation and notifications
• Templates for quick creation and ticket assignment for recurring tasks
• Record transactions for labor, purchases and contract services
• Associate projects, budget codes, and assets with tickets
• Detailed outage and downtime tracking
• Interactive resource scheduling– filter tickets by individuals or teams
• Track all ticket related communication
• Easy import of existing inventory of IT assets
• Track detailed asset information, assignment, history, related tickets and priority
• Quick or advanced search capabilities
• File attachment support for tickets
• Online IT discussion board for peer problem solving

* Wireless option available