SchoolDude

“ITDirect has made a huge impact on our ability to manage, track and address IT issues for our campus. The system makes sure everyone in the department knows about incidents and the current status of each request. The reporting and tracking features allow us to determine what hardware needs to be replaced rather than fixed, the cost of supporting each department, and how much technician time is spent on each type of repair. ITDirect has helped our department address all issues within 24-hours. We are a 2 person department that supports over 2,000 devices, and the system allows us to manage our work load with minimal effort.”

"Using SchoolDude's on-demand applications has provided our district with many benefits. The biggest advantage is that the technology is so user-friendly, we now have many more teachers and school administrators submitting requests online. This has helped us improve efficiency and more accurately track how much work our department performs. But more importantly, our SchoolDude applications have helped us provide better customer service by keeping our requesters informed about the status of their requests."

"SchoolDude saves time and money by streamlining workflow.  It is doing great things for our school district - and I'm a fairly large district -  so if it can work for a district of 18,000 students, it can work for anyone.  MaintenanceDirect is a great tool to have - and SchoolDude has taken Fort Zumwalt to the next level!"

"An email system was difficult to use for IT incident tracking because there was no reporting function. We tried a ‘help desk solution,' but our users kept telling us it was too complicated and detailed. We dropped the vendor after four months. We were so pleased that ITDirect was designed with IT in mind - it had everything we needed in there.

After my first two hours at SchoolDude University, I kept asking myself, ‘Where did they find all these wonderful, supportive people?' SchoolDude has built a culture of friendly, knowledgeable, down to earth, common sense people. I have met with other software companies, and they have an arrogance. I prefer the sincere and honest manner of SchoolDude."

"Accurate, timely data is the key to good decision making. Using the SchoolDude program allows us to gather data in 15 minutes, which would take days on a paper system."

"The process of scheduling our facilities was very time intensive. SchoolDude's facilities scheduling solution allows me to give requesting community groups an answer within minutes. The district now has a real-time calendar of events, and we have solved our problem of double booking. With SchoolDude, the solution automatically notifies everyone of their responsibilities and the community groups' needs."

"It was impossible to manage our capital plan on a daily basis before PlanningDirect. Projects would come in, and I would have to stop what I was doing - or let them pile up and take care of it once a week. Today, I see every capital need, every potential capital impact, updated in real-time. There is no better solution for educational facilities operations."

"We were the first MaintenanceDirect customer in Tennessee! Now we are tracking our workload, documenting it, and I can demonstrate to my boss exactly how much work we're doing. With the reporting features, we can actually determine whether projects would be more cost effective in-house vs. outsourcing them. And SchoolDude's outstanding tech support is responsive. I call Tech Support, and a real live person always answers! The software is wonderful; there are continuous changes and upgrades, and they just show up over the weekend without me having to install them."

"MaintenanceDirect has made it possible for administrators to more effectively submit and track work orders. The Maintenance Department now is able to see and document the number of work orders it is receiving and what kind of maintenance work is most in demand. None of this was occurring when the district was using hard copy work orders. As a consequence, everyone in the district has the perception that work orders are addressed in a timely way."

"When I got SchoolDude [MaintenanceDirect] I loved it, but the 4 other schools were not to sure about it until I went around to each one and set them up. They saw how easy it was to use, and now I get calls from other departments to set them up so they can use it. Thanks SchoolDude!"