SchoolDude.com

Client Service Center

SchoolDude's Client Service Center is committed to empowering our clients by being readily available with personalized solutions to enhance their business processes.

With our passion for service and client success, we strive to make SchoolDude.com the preferred choice of facilities, business and IT professionals working in education.

Our philosophy of client care is best expressed by Joan Maddox, VP of client services, in the video at right.

Award-Winning Client Service

SchoolDude.com is proud to provide our clients the best care in the industry. In fact, it’s award-winning! So rest assured, as a SchoolDude client, you will have the professional and personal care of the Dude behind you, every step of the way!

SchoolDude has consistently earned 99% client satisfaction ratings by delivering:

• Unlimited one-on-one, web-based training sessions: From day one, you receive unlimited assistance to get you and your team up and running and successful in the applications you’ve purchased. Has it been a while since your initial training? Are you new to the organization and need new start-up training? Want to offer your staff specialized, advanced training? Just let us know! We'll be happy to meet your specific needs.
• Exceptional response time – from real people: Tired of machines telling you how important your call is? When you call SchoolDude Client Support, a friendly live operator will pick up the phone within three rings and direct you to a software analyst who can help you. Rather send an email? More than 95% of support emails we receive are answered within one hour. You can also reach us via live web chat from within your product application. So if you’re stuck on a feature or have a question, don’t waste another minute. Let us help you get back on the right track.
• Access to our education-specific expertise: Curious to know how other organizations are implementing their SchoolDude applications? Want suggestions on how to improve operational efficiency? Your client service analysts are some of the most experienced facilities and IT management professionals in the industry. They have helped thousands of education organizations succeed with their applications – and they’re here to help you too.

Doing business with the Dude is unlike anything you have ever experienced. Our passion is to serve educational institutions. We look forward to the opportunity to get to know you and your staff personally and to help make you successful with SchoolDude products.