Meet Scott.
Scott joined SchoolDude as a Software Analyst and was one of the fastest to complete our CSC training program. During that training, it was clear that he not only understood the SchoolDude products, but also our business processes and how they relate to our clients needs. Scott spent his free time thinking of ways to improve SchoolDude's offerings to our clients, so one of his first projects was working with a team to improve our online client training. Through this process, he assisted in developing a guideline for all client trainings and creating the pre-training workbooks. Clients can now prepared for training in advance - understanding roles, setup users, and routing - which helps them get more value from their training time. But this was only the beginning of many great things to come.
Scott currently manages our operations group and works with a team of dedicated client services professionals to improve our internal processes for client retention. We've established a retention team that contacts clients within 24 hours of their order being processed to ensure that clients are trained in a timely fashion, and our retention specialists monitor client satisfaction.
Scott has also focused on helping clients achieve success by improving internal processes that impact our clients, ranging from new employee recruiting, hiring and training, to new order processes, retention and proactive communications.
Scott is constantly looking for ways to improve processes and meet our clients' goals of high product utilization and high client success.
How long have you been a 'Dude'?
Since August 2004
Memory from my first day at SchoolDude?
I remember being happy (a new experience for me at a job). Everyone was friendly and sincere, something that's continued to this day.
What makes SchoolDude a great place to work?
I get to do something I really enjoy and am surrounded by great people, both clients and co-workers.
How does what you do at SchoolDude impact clients?
Communication with our clients is priceless to us. My job is to help conversations between our clients and our support staff stay focused on what's important - client success. I do that through business processes and tools that empower our support staff to focus on the client, not the process or the tool.
