Joan Maddox

VP of Client Services

Joan Maddox has dedicated her entire 18-year professional career to providing educational clients with the highest level of service and support. Over the years, she has trained a countless number of facility professionals across the US and in Australia. Joan was formerly the Manager of Client Services for ACT (Applied Computer Technologies), where she built a highly respected support organization and managed the service teams to deliver maintenance management solutions to hundreds of school districts.

As SchoolDude's Vice President of Client Services, Joan manages the Client Service Center, including all technical support and product training. She also leads our Client Service team in their efforts to maintain SchoolDude's legendary customer service and is constantly striving to improve our 99% client satisfaction rating.

Education

Joan has an AAS Degree in Computer Programming and has attended several INC 500 Customer Service Strategies Conferences. Her expertise in providing Legendary Customer Services comes from her 18 years of experience working with educational clients. Joan began her career at ACT as a Support Technician and was promoted to Senior Support Analyst and Client Services Manager because of her extraordinary commitment to clients. She has continued that dedication and commitment as she has built an exemplary Client Service team at SchoolDude.

Favorite Quote

"Set and live by this ironclad rule -- all promises to customers are kept. Period." - Jim Clemmer

This is one of Joan's favorites because this quote exemplifies the commitment that she and the Client Services team have to SchoolDude's clients, as well as the understanding that keeping our clients satisfied takes hard work and dedication by the entire SchoolDude team. Keeping promises and commitments to our clients is what keeps clients for life.

Personal

Joan and her husband, Danny, became parents on February 11, 2004 when their daughter, Erin Danielle Maddox, was born. As you can tell from her charming accent, Joan is a native of North Carolina. And according to sources at SchoolDude, Joan is so dedicated to educational facility professionals that she married one -- her husband Danny is an Electrician at UNC-Chapel Hill.

Interests

Joan enjoys spending time outdoors gardening, playing softball and golfing. She also loves to spend time with her husband and daughter. Additionally, Joan is an animal lover whose pets include 5 dogs and 4 cats.